Refund policy
velvetloophouse — Return & Refund Policy
Digital Products (Instant Downloads)
All products available on velvetloophouse are instant digital downloads (crochet patterns in PDF format). Due to the digital nature of these products, all sales are final. Once your payment is confirmed and the digital files are delivered, we cannot offer returns, refunds, or exchanges.
Important Notice Before Purchasing
• All listings are for digital crochet patterns only, not completed physical plush toys.
• All instructions are written in English using standard US crochet terms.
• Please ensure you enter the correct email address during checkout to receive your files without delay.
Duplicate Orders & Download Assistance
We want you to have the best crafting experience possible. We are happy to assist you in the following cases:
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Accidental Duplicate Purchase: If you purchased the exact same pattern twice, please reach out to us with both order numbers, and we will issue a refund for the duplicate transaction.
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Download or Technical Issues: If your download link did not arrive, expired, or the file is corrupted, please contact us and we will promptly re-deliver your PDF.
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Pattern Questions: If you need clarification on any step of your amigurumi pattern, our support team is happy to help guide you.
Contact Us
If you have any questions or require support with your order, please email us at: support@velvetloophouse.com (or update with your contact email).